FAQ
Everything you need to know about our swimwear, jewelry, shipping and returns. Can't find your answer? Write to us at info@marquiseswim.com.
Sizing & Fit
How do I find my size?
Use the Find my size tool on each swimwear page: enter your measurements and we suggest the right size for that style. You can also check our size chart, which includes UK, US, EU and AU sizes.
How do I take my measurements?
Measure yourself in underwear, with the tape flat and snug but not tight. Bust: around the fullest part. Waist: at the narrowest part, above the belly button. Hips: around the fullest part of your hips and bottom.
Do some styles fit differently?
Yes. Pieces from The Canvas collection run small, so we suggest the next size up. The Find my size tool already takes this into account.
Can I mix sizes between top and bottom?
Of course. Tops and bottoms are sold separately so you can choose the perfect size for each.
Swimwear
What is your swimwear made of?
Our swimwear is crafted from a blend of 85% polyester and 15% spandex, certified Oeko-Tex: soft, supportive and skin-safe. Pieces are fully lined.
How do I care for my swimsuit?
Hand wash in cold water with a mild soap. Lay flat to dry in the shade. Avoid rolling, twisting or leaving it damp for too long, and do not tumble dry, iron, bleach or dry clean. Keep it away from rough surfaces and harsh pool or spa chemicals.
Jewelry & Bikini Charms
Where is your jewelry made?
Every piece is designed in-house and handcrafted in our atelier in Montréal.
What materials do you use?
We work with freshwater pearls, crystals, natural stones and mother-of-pearl. Each natural material is unique, so shape and shade can vary slightly from one piece to another. Learn more on our care instructions page.
How do I care for my jewelry?
Avoid contact with perfume, lotion and cleaning products, which can dull pearls and stones. Protect your pieces from scratches and shocks, and store each one separately in a soft pouch. Pearls love to be worn: contact with the skin helps keep their natural lustre.
Shipping
Where do you ship from, and how fast?
All orders ship from Canada. Orders are prepared within 3–4 business days, then delivered in about 2–7 business days in Canada, 5–8 to the United States and 7–11 to Europe and the UK with standard shipping. Express shipping (DHL) is available for most destinations. See all delivery times on our Shipping & Returns page.
Do you offer free shipping?
Yes. Express shipping is free on orders from $250 CAD to Canada and the United States, from £135 to the UK and from €160 to the European Union. Your cart shows how much is left to unlock it.
Will I pay customs duties?
International orders may be subject to customs duties, import taxes or brokerage fees set by the destination country. These are not included in the price and are the customer's responsibility.
How do I track my order?
As soon as your order ships, you will receive a confirmation email with your tracking number.
Returns & Exchanges
What is your return policy?
You can request a return within 14 days of delivery. Full-price items purchased without a discount code may be refunded. Items purchased on sale, during a promotion or with a discount code are final sale. Read the full refund policy.
How do I make a return?
Contact us at info@marquiseswim.com within 14 days of receiving your order. Once approved, we send you the return instructions. Items must be unworn, in their original packaging with all tags attached. Swim bottoms must be returned with the hygiene protection intact. Return shipping is at the customer's expense.
My item arrived damaged. What should I do?
Contact us as soon as possible with photos of the issue. We will review your claim and arrange a replacement if applicable.
Payment & Rewards
Which payment methods do you accept?
We accept major credit cards, Shop Pay and Google Pay. With Shop Pay, you can also pay in 4 interest-free installments.
Do you have a rewards program?
Yes. Join our rewards program to earn points: 50 points when you sign up, 1 point for every dollar spent and 250 points on your birthday. Redeem 100 points for $5 off, 200 points for $10 off or 400 points for $20 off. Tap the Rewards button at the bottom of the screen to get started.
Do you sell gift cards?
Yes, our gift cards are delivered by email and can be used on the whole website.
Stores
Can I see your pieces in person?
Yes. Our pieces are available at Wolf & Badger in SoHo, New York, and at Calypso in Fort-de-France, Martinique. Use Find in store on a product page to check availability, or see all our stores.