Refund policy

Returns & Refunds

Store credit may be issued for eligible returns requested within 14 days of delivery and approved in accordance with our return policy.

Full-price items purchased without a discount code may be eligible for a refund if the return request is submitted within 14 days of delivery and all return conditions are met.

Items purchased during a sale, promotional event, or with a discount code are not eligible for a refund or store credit.

To request a return, please contact our customer support team at info@marquiseswim.com within 14 days of receiving your order. Once approved, return instructions will be provided.

To be eligible for a return, items must be:

Unused and unworn
In their original packaging
Neatly folded
Returned with all original tags attached
Free from makeup, body oil, lotion, perfume, stains, odors, pet hair, or any signs of wear or washing

Swim bottoms must be returned with the hygiene protection fully intact. Any swimwear returned without the hygiene protection or showing signs of wear will be refused.

Customers are responsible for all return shipping costs.

Marquise Swim is not responsible for lost, stolen, or damaged return packages.

Once your return is received and inspected, we will notify you of its approval status. Approved refunds will be issued to the original method of payment. Please allow 5–7 business days for the refund to appear on your account.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us as soon as possible and provide photos of the issue. We will review the claim and arrange a replacement if applicable.

Refused, Returned & Unclaimed Shipments

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

If a shipment is refused, abandoned, returned by customs, or not collected from the carrier, the package may be returned to Marquise Swim.

Once the returned package has been received and inspected, a refund or store credit may be issued for eligible items only.

Original shipping charges are non-refundable.

A restocking fee of $20 CAD will be deducted from any approved refund or store credit. Any return shipping fees, customs charges, duties, taxes, brokerage fees, or carrier-related charges incurred by Marquise Swim as a result of the returned shipment will also be deducted.

If the total costs associated with the returned shipment equal or exceed the value of the order, no refund or store credit will be issued.

Failure to pay customs duties, taxes, or import fees does not qualify an order for a full refund.